Here is the first email I sent - followed by their first response - and the third is the one I just sent them a moment ago. Now, please keep in mind I am not
some eloquent speaker I’ve never been really good at sounding “professional”
Dear CoinMKT Customer Suport,
I’m writing this email in regards to some very interesting trades.
I had a grand total of 1.247 BTC for trade sitting in my account.
I started to trade my BTC directly to PPC. The prices ranged from 500 to 513 USD for BTC on your site
last night (3/27(early)3/28) PPC’s price was around the 2.00 to 2.13 mark.
Given the current price(s) minus the small commissions I was wondering how 1.247 Bitcoins at
approximately 500 dollars, only translates into 48.2198 PPC.
48.2198 x 2.00 (at the low end) Equals 96.4396 USD. On BTC’s low side 1.247 x 500 USD Market value
even on lousy ask is still nearly worth around 600 USD. That’s a difference of at least 503.75.
Now… Either your site is totally screwed up and people are allowed to make ridiculous prices, or I got totally screwed
out of my BTC.
Help would be appreciated, the conversion from BTC to PPC is just a little screwed up on this trade.
This was their first response:
Did you place a market or a limit order ?
Limit orders allow you to pick the price at which you want to trade, while market orders fill at the nearest market price.
We merely match buyers and sellers, so users placed trades set the price. Make sure that if the market price does not reflect a price that you are happy with , that you place a limit order with a proper price.
And this was the email I sent back as of today:
Dear CoinMKT Customer Support,
I placed this order as Market orders, not limit orders.
I understand the difference between the two, but “Nearest Market price” - Did you check the math?
Are you suggesting to me that on your site your “Nearest Markest Price” for 1.247 BTC at ANY point during the last few days was ONLY
worth 119.712 dollars? I checked your values before I even traded.
I’ve even reviewed the charts you provide on your own site, at no point in the nearest or most distance past did BTC’s market value drop to anywhere
nearing 100 USD per BTC, and the relative value of PPC didn’t climb high either.
In conclusion, your market prices at the time of trade would have been inaccurate, by a margin around 380-400 dollars
(That’s 1.247 BTC at 119.712 Dollars traded to 48.2198 PPC at a high of 2.48 per PPC) If I had ever dreamed
that someone could just “steal” my BTC at any price they choice once my order was placed I wouldn’t even consider using Market Orders.
The prices were checked before the orders went up I had no reason for concern, until now.
Just have to wait on their next email now.
The initial transaction of 1.247 BTC was placed (according to their time) on 3/27 at 10:04:52pm the locked in at Ask Price BTC 0.005. Small portions of this order was filled while I slept/worked, but it changes, which I thought once you placed an order it was locked as you had requested at the ask price you started with (Which in the past it always stayed the same).
Now it started trades to fill the order at 0.005, then it changed to 0.006, then 0.009, then 0.010, 0.020, 0.030, 0.060, 0.060, and the final trade was 0.043
Make any sense at all?
How does it go from BTC 0.005 (2.50USD for 1 PPC) to BTC 0.060. At the current Market value it was at, which was around 500, wouldn’t that make the trade roughly 30USD to 1 PPC?